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pricing shipping payment refund policies

We are a New Zealand Shop

Pricing:
NZ purchase price includes GST

we accept Visa and Mastercard credit cards, We do not accept Diners or American Express

Payment, Pricing 

We use ANZ and Payment Express to accept Visa or Mastercard payments.  
Payment Express is the number one payment gateway in New Zealand so you can be sure your details are kept safe and secure. All payments are in New Zealand dollars. Pete McGregor Music is a NZ owned business and the name Pete McGregor Music will appear on your cardholder statements for any transactions made through this website.



Shipping:
Shipping costs to New Zealand Destinations  are calculated automatically in the shopping cart except for Double Basses and Flight Cases.

Shipping Charges for basses and flight cases will not be charged you your card at the time of purchase. We will advise costs for shipping of these items by email once we have discussed the shipment with our carriers.  Payment can then be made for these shipping costs prior to shipment. Basses are shipped in a flight case which is later picked up for return to us. Should you not be happy with those shipping costs the purchase price will be refunded in full - OR you can email us for estimated shipping costs prior to ordering - email pete@bassbass.co.nz

Shipping of most items is by Fastway Couriers in New Zealand 

Basses and cases are sent by A2 Logistics


Shipments will be sent within 2 working days of order being placed.

In all cases there is a tracking system for keeping track of parcels in the system. 

Charging:
Your card will be charged the amount including freight shown in shopping cart.


Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, and Strings packaging that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pete@bassbass.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Faulty Products

Where a product is faulty or damaged due to manufacturing faults we will at our discretion, either:

  • repair the product; or
  • replace the product; or
  • give you a full refund.

    Consumer Guarantees Act 1993

    The Consumer Guarantees Act sets out minimum standards for goods sold by Pete McGregor Music. In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.

    Fair Trading Act 1986

    The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.



Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pete@bassbass.co.nz and send your item to: 8 Capstan Court, Te Atatu Peninsula Auckland Auckland NZ 0610.

Shipping
To return your product, you should mail or courier your product to: 8 Capstan Court, Te Atatu Peninsula Auckland Auckland NZ 0610

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item